Privacy Policy
Effective Date: May 27, 2026
Introduction
This Privacy Policy explains how we collect, use, and protect information when customers use our service.
If you have questions about this Privacy Policy, contact us at support@emslookup.com.
Information We Collect
We may collect and store the following information:
- Names
- Email addresses
- Phone numbers
- EMS certification or license numbers
- Department or agency affiliation
- Account login information
- Audit logs and account activity history
Some information is provided directly by customer organizations, including fire departments and EMS agencies.
Additional certification information may be obtained from publicly available or authorized records from the State of Ohio EMS Provider certification system.
How We Use Information
We use collected information to:
- Provide and operate the EMS Lookup service
- Monitor certification status information
- Send email and SMS notifications and alerts
- Maintain account security and authentication
- Generate audit logs and activity history
- Improve system performance and reliability
We do not sell personal information.
We do not use collected information for advertising purposes.
Cookies and Analytics
EMS Lookup uses cookies and similar technologies necessary for authentication and maintaining user sessions.
We also use Analytics to collect limited usage analytics to help improve the service.
Third-Party Service Providers
We use third-party providers necessary to operate the service, including, but not limited to:
Information is shared with these providers only as necessary to deliver communications and operate the platform.
We do not sell or share customer information for marketing purposes.
SMS Messaging Privacy
If you choose to receive SMS notifications from EMS Lookup, we collect and use your mobile phone number solely for the purpose of sending account-related and informational messages, including certification status changes, certification updates, expiration reminders, and other account notifications.
Message frequency varies based on account activity. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message or by updating your notification preferences within your account settings.
We do not sell, rent, or share your mobile phone number with third parties or affiliates for their marketing or promotional purposes.
Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Data Retention
We retain information as long as reasonably necessary to provide the service.
Security
EMS Lookup is accessible only over HTTPS-secured connections.
User authentication is required to access the platform.
We take reasonable administrative and technical measures to protect information against unauthorized access, disclosure, alteration, or destruction.
Access Restrictions
Customer organizations are responsible for managing user access within their organization.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted at Privacy Policy.
Continued use of the service after changes become effective constitutes acceptance of the updated policy.
Contact Information
Questions regarding this Privacy Policy may be sent to: